My daughter is a student at UT Austin, she has her little beater car that gets her around. Recently, it would not start. The first place she went diagnosed the problem and was going to charge her over $700 to replace the battery and cables. She towed the car back home and a friend replaced the battery. This did not resolve the problem. I called Amazing Auto Repair and spoke with Damon. I expressed my concerns about the other shop and the fact that she, nor I, could afford costly auto repairs. He let me know that there would be a charge to diagnose and his rates are below the average in the area. I felt he was trustworthy and we had the car towed there. It was a problem with the cables and his original estimate was about $180 which included the diagnostics. When she arranged to pick up the car the total bill was $120!!!! I was thrilled, she was thrilled and we were both so appreciative of the great service!! I highly recommend Damon and Amazing Auto Repair to everyone, especially those who need to put their trust in someone when your child is a way at college and you can't be there to help them in situations like this. THANK YOU, THANK YOU, THANK YOU DAMON!!!!!
I want to take one moment to write about my self, I have never done this before . I am not doing it to brag but to demonstrate the difference is in our shop in the context of this review.I am very good at my job, the reason I am good at it is not because of my knowledge of cars, most people are surprised when they learn I have never been a mechanic. I am good at my job because I am able to listen and I am a great communicator. My job title is Auto Repair Service Writer but what I tell people I really am is a Translator. I take difficult and stressful subjects and information and address them in a way everyone can understand. When the reviewer made the first call to our shop and I was speaking to her I could tell she was very worried and fearful of being taken advantage of. She was wanting assurances of the out come and cost. I couldn't give her assurances about the out come because we had not seen the vehicle. What i could do is give her assurances as to what the process was, what we would do, how we would keep her informed all the time and never pressure her into something she did not want to. I could tell she was somewhat relived. Do you want to know my secret? Listen, be transparent in what we do and charge for, be truthful. Kerri Thank you for trusting us to work on your daughters vehicle. Your review made my week.
- Amazing Auto Repair & Transmission